bj777 Privacy Policy

Our Privacy Commitments

1. Introduction

bj777 ("the Company", "we", "us", or "our") operates the online casino and sports betting platform accessible at https://bj777.one (the "Platform"). We are committed to protecting the privacy and personal data of all users who access or use the Platform ("you" or "Player"). This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed. Please read this policy carefully to understand our practices regarding your personal data.

By registering with or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described. This policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy.

2. Information We Collect

We collect two categories of information: information you provide directly to us, and information collected automatically when you use the Platform.

Information You Provide

• Registration data: full name, date of birth, Bangladeshi mobile number, and a chosen username and password.
• KYC documentation: copies of government-issued identification such as a National Identity Card (NID) or passport, submitted when required for age and identity verification.
• Financial data: payment method details (mobile banking account numbers for bKash, Nagad, Rocket, or Upay; card details where Visa or Mastercard is used), transaction records, and deposit/withdrawal history.
• Communications: messages you send to our customer support team via live chat or email, including support tickets, dispute submissions, and feedback.
• Voluntary information: any additional details you choose to provide when updating your profile, participating in promotions, or completing surveys.

Information Collected Automatically

• Device and technical data: device type, operating system, browser type and version, screen resolution, and mobile network operator.
• Usage data: pages viewed, features accessed, game sessions played, session duration, clicks, and navigation paths within the Platform.
• Connection data: IP address, approximate geographic location derived from IP (country or city level only), and connection timestamps.
• Cookie and tracking data: session identifiers, preference cookies, and analytics data collected via first-party cookies placed on your browser. See Section 8 for full details.

3. How We Use Your Information

bj777 uses the personal data we collect for the following purposes:

• Account creation and management: to register your account, verify your identity and age, and maintain your account in good standing throughout your use of the Platform.
• Payment processing: to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other supported payment methods, and to maintain accurate financial records.
• Customer support: to respond to your enquiries, resolve disputes, process complaints, and provide assistance related to your account or use of the Platform.
• Responsible gaming and compliance: to monitor gaming behaviour for signs of problem gambling, to enforce self-exclusion requests, to apply deposit limits, and to comply with applicable anti-money laundering and age verification obligations.
• Platform improvement: to analyse aggregated usage patterns, diagnose technical issues, test new features, and improve the overall performance, security, and user experience of the Platform.
• Marketing communications: to send you relevant promotional offers, bonus notifications, and service updates by SMS or in-platform notifications, where you have consented to receive such communications. You may withdraw consent at any time by contacting support.

4. Legal Basis for Processing

bj777 processes your personal data on one or more of the following legal grounds:

• Contractual necessity: processing required to perform our obligations under the Terms & Conditions you accepted when registering, including account management, payment processing, and customer support.
• Legal obligation: processing required to comply with applicable laws, including age verification, KYC, and anti-money laundering requirements.
• Legitimate interest: processing for fraud prevention, platform security, responsible gaming monitoring, and product improvement, where such interests are not overridden by your rights and interests.
• Consent: processing for direct marketing communications, where we rely on your explicit opt-in consent, which you may withdraw at any time without affecting the lawfulness of prior processing.

5. Sharing of Your Information

bj777 does not sell your personal data. We may share your information with the following categories of recipients only to the extent necessary for the purposes described in this policy:

• Payment processors: mobile banking partners (bKash, Nagad, Rocket, Upay) and card payment processors (Visa, Mastercard network operators) receive transaction data necessary to complete your deposits and withdrawals.
• Technology and service providers: third-party suppliers who support the operation of the Platform, such as cloud infrastructure providers, customer support software vendors, and analytics providers, under strict data processing agreements.
• Regulatory and law enforcement authorities: where required by applicable law or a valid legal order, we may disclose personal data to government bodies, regulators, or law enforcement agencies. We will notify you of such disclosures where legally permitted to do so.
• Corporate transactions: in the event of a merger, acquisition, or sale of all or part of bj777's business, your data may be transferred to the acquiring entity as part of that transaction, subject to equivalent privacy protections.

All third parties with whom we share data are contractually required to handle it securely, use it only for the specified purpose, and comply with applicable data protection laws.

6. Payment Data and Financial Privacy

bj777 takes the privacy of your financial information especially seriously. When you make a deposit or withdrawal via bKash, Nagad, Rocket, or Upay, the transaction is initiated through the respective mobile banking provider's own secure interface. bj777 receives a confirmation of the transaction outcome and the mobile number associated with the payment, but does not store your full mobile banking PIN or password.

Transaction records are retained for a minimum of five years to comply with financial record-keeping and anti-money laundering obligations. This retention period may be extended where required by applicable law or ongoing regulatory requirements.

7. Data Retention

bj777 retains your personal data for as long as your account remains active and for a reasonable period thereafter to allow for dispute resolution, compliance with legal obligations, and the exercise or defence of legal claims. The specific retention periods vary by data type: account registration data is retained for the duration of your account plus five years; KYC documents are retained for a minimum of five years from verification; transaction records for five years from the date of each transaction; and support correspondence for three years from the date of the last interaction.

When your personal data is no longer required for the purposes for which it was collected, we will securely delete or anonymise it. Where anonymisation is not possible, we will ensure the data is stored securely and isolated from further processing.

8. Cookies and Tracking Technologies

bj777 uses cookies and similar tracking technologies on the Platform to ensure it functions correctly, to remember your preferences, and to understand how users interact with the site so we can improve it. A cookie is a small text file placed on your device when you visit the Platform.

Types of Cookies We Use

• Strictly necessary cookies: essential for the Platform to function. These include session cookies that keep you logged in during your visit and security cookies that help protect your account. These cookies cannot be disabled.
• Functional cookies: used to remember your preferences such as language settings, and to personalise your experience on the Platform. Disabling these may affect some features.
• Analytics cookies: used to collect aggregated, anonymised information about how visitors use the Platform, helping us identify pages that perform well and areas that need improvement. Analytics data does not identify individual users.

You can manage cookie preferences through your browser settings. Most modern browsers allow you to refuse or delete cookies; however, disabling strictly necessary cookies may prevent you from logging in or using core Platform features. bj777 does not use third-party advertising cookies or cross-site tracking cookies.

9. Your Rights

Subject to applicable law, you have the following rights in relation to the personal data bj777 holds about you. To exercise any of these rights, please contact our support team using the contact details in the footer of this page.

• Right of access: you may request a copy of the personal data bj777 holds about you, along with information about how it is used and who it has been shared with.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it.
• Right to erasure: in certain circumstances, you may request that we delete the personal data we hold about you. This right is subject to exceptions, including where retention is required to comply with a legal obligation or to establish, exercise, or defend legal claims.
• Right to restriction: you may ask us to restrict the processing of your data in certain circumstances, for example while a rectification request is being considered.
• Right to data portability: where processing is based on your consent or a contract, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to object: you may object to the processing of your personal data where it is based on legitimate interests, including profiling for direct marketing. Where you object to direct marketing, we will stop that processing immediately.

We will respond to all rights requests within a reasonable timeframe and at no charge for standard requests. Where a request is manifestly unfounded, repetitive, or excessive, we reserve the right to charge a reasonable administrative fee or to refuse the request, with written reasons provided.

10. Minors and Age Verification

bj777 is strictly prohibited to persons under the age of 21. We do not knowingly collect or process personal data from individuals under 21 years of age. Age verification is a mandatory step during registration, and additional KYC checks may be conducted at any time to confirm a player's age. If we become aware that we have inadvertently collected personal data from a person aged under 21, we will take prompt steps to delete that data and close the associated account.

11. Data Security

bj777 implements appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include SSL/TLS encryption for all data in transit, encryption at rest for sensitive stored data, strict access controls limiting data access to authorised personnel only, regular security assessments and vulnerability testing, and incident response procedures for handling any data breaches promptly and in compliance with applicable notification requirements.

While bj777 uses commercially reasonable security measures, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to promptly investigating and addressing any security incidents that come to our attention.

12. Changes to This Privacy Policy

bj777 may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal requirements, or the Platform's features. When material changes are made, we will post a notice on the Platform and, where appropriate, notify registered players via SMS. The updated policy will take effect from the date it is published unless otherwise stated.

Your continued use of the Platform after any update to this Privacy Policy constitutes your acceptance of the revised policy. We recommend bookmarking this page and reviewing it periodically. If you disagree with any changes, you must stop using the Platform and contact support to request account closure.

13. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or about how bj777 handles your personal data, please contact our customer support team via live chat on the Platform. Our team is available 24 hours a day, 7 days a week and will endeavour to respond to all privacy-related enquiries promptly and with care.

You may also reach us by email at the address listed in the footer below. When writing to us about a privacy matter, please include your registered mobile number and a brief description of your request so we can locate your account and handle your enquiry efficiently.